If you have any doubts use a feature of the live text/audio/video chat on our site. Invite a lady to talk to you and enjoy conversation in rela time!
If a lady does not have a computer at home, using one at an Internet cafe or at work for a private conversation, might not be a very good idea. Our offices in Kiev, Odessa and Kherson have high-speed Internet connection, web cameras and a very private atmosphere. You could invite your lady to visit one of our offices for your conversations.
How can I buy the credits?
1. You must be a member of Unona Dating. You can Register free now.
2. When you try to use any paid services (send a letter, request translation, start chat etc. ) you will be automatically directed to purchase credits If you do not have enough of them on your account. You can also purchase credits in advance, it will work only for the logged in users.
I have a question on my charges
Please check "Credits History" at your account. You can track each charge applied to your account by date. If you still have questions, please contact our customer support and we will be glad to help you.
Do ladies pay any fees to use this service?
No, it is free for the ladies to send messages and to receive them. If they want to come to Unona offices located in Kiev, Odessa, and Kherson and to use computers to browse profiles and check mail they pay only for the usage of computer time.
Getting started
How does it work?
Step 1. Create your profile. Just click Register Free and follow the instructions.
Step 2. Browse through the profiles of Ukrainian and Russian brides.
Step 3. Send FREE interests to the ladies and receive their interests.
Step 4. Correspond with the ladies with whom you feel mutual attraction. Use Russian translation service if needed.
Step 5. Get real for each other, start a live communication via Live audio/video chat
How do I join?
Registration is 100% free. Click Register and follow the instructions. After you fill in basic information about yourself, you will receive a confirmation code to your e-mail address. Click on the link in the e-mail to activate your account. After you have your account activated you can use all services on the site. We use this 2-step registration process to protect privacy of our clients and avoid spam.
How do I edit my profile?
Log in to your account and click the link "profile" at the top menu. Here you can add/edit text information about yourself, write essays, view your profile as other members can see it, upload photos and videos, view Credits history and change settings of your profile.
How do I upload my photos?
Log in to your account, open profile management section and click "Upload photos". Here you can upload up to 20 photos. You can delete old photos and upload new ones at any time. After you uploaded the photos, our team will approve them; this process can take up to 24 hours. Any photo that doesn't conform to our specifications will be deleted. For more information please read "Photo guidelines"
Can I upload my video?
Log in to your account, open profile management section and click "Upload video". You can upload up to 3 videos in any format. We recommend keeping your videos smaller than 20 MB (1 min.) You can delete old videos and place new ones at any time. They will automatically convert into web-playable format. Your videos will be approved by our team and become visible within 24 hours.
How can I search the profiles?
You can use a link "Search" at the top menu. Here you can use basic search (by age, country, etc.). You can use search by the user name or by keywords. Click "Custom Search" at the right menu to search users by more detailed criteria (weight, height, education, children, etc.).
You can search profiles being either being logged in or logged off. Viewing photo galleries, although free, requires being logged in.
How can I view videos of the members?
Those members who have video uploaded have an icon next to their photo "video profile". Open a profile and click "View video" button.
If a member does not have an uploaded video, please ask him or her to upload it.
When a lady writes her level of English is good, what exactly does it mean?
That would mean that she can understand the general meaning of your letter, but she would face difficulties writing a reply in English. Support of a translator is recommended.
Levels of English mean:
excellent - a girl can read your letters in English and can write a reply in English
good - a girl can read your letters in English with a vocabulary, but it is hard for her to express herself in English, she most likely needs help of a translator.
poor - a girl can not read or write in English, she needs help of a translator.
What does an icon next to the lady's thumbnail photo mean?
When you put a mouse over the icon it shows member's Level (beginner, novice, expert, intermediate), they show you how experienced a member is at our website.
Factors which help to improve the level: duration of the membership, quantity of photos approved, videos approved, viewed profiles, messages sent and received, ecards sent and received.
Factors which decrease the level: quantity of photos, video, posts and comments rejected.
I want to start a live chat with a lady, what software/hardware do I need?
You do not need any additional software to have a live chat with a lady, live audio/video chat feature is installed on the website.
To start an audio conversation you both need microphones and speakers, and to start a video chat you need web cameras. If you have a web camera and a lady does not, then she will see you, but you will not be able to her and vice versa. Your lady is welcome to one of Unona offices in Ukraine. We will provide an interpreter, web camera and high speed Internet connection for you to fully enjoy the chat.
What would be the best way to have a live chat with a lady?
You could either invite a lady to chat live instantly.
To start a Live Chat instantly, check a floating window in the right bottom corner to see who of the ladies in online. You could start a Live Chat with any lady who is currently online. If a lady does not accept your invitation to chat live, please contact our customer support at office@unona.net and you will get a full refund for the chat. If a lady accepts your invitation but for a technical error a chat does not happen, we will provide a refund for your chat. We can not provide refunds for chats cancelled for technical reasons (time out, power failure, computer restart etc.) if the chat lasted more than 30 minutes.
If you are unhappy with a quality of a Live Chat, please inform our support right away. You can not claim a refund for a chat, if you already initiated a next one.
Please note that if you had a short chat but you or your lady informed contact information in a chat, no refund for the chat is provided.
Please mind that most of the ladies are inexperienced Internet users and very often they get lost and do not how to act when suddenly they receive an invitation to chat. When the lady comes to our office, we will provide a computer for her. You could request assistance of an interpreter separately for an additional fee of $24.95 for up to 60 minutes.
Click an icon of the monitor in the text messenger to start live audio/video chat. You will get a pop up window asking whether you allow using multimedia hardware (speakerphones and web camera) for this chat. Confirm your action clicking "Agree". The lady should to the same.
You will see the lady in the window of the messenger. Enjoy!
Once you started a live chat, you have up to 24 to keep your conversation going. But if you close a chat or a chat is closed because of the time out (not in use) you will have to start a new chat and make a new payment even if it is still in the 24 hours window.
I sent an invitation to chat with a lady, but she didn't accept the invitation. My account was charged 12 credits. What can I do?
This can happen when a lady was not expecting for your invitation, got lost and didn't know what to do. If she needs any information on how to have a live chat, she could always refer to the "Help" section in Russian or contact our customer support for more help.
Now please contact our administrator to reschedule your chat or get a refund.
Is it safe to share my personal information?
Absolutely. At Unona we never sell or share contact or personal information of our members with any third party
. Please learn more about Your Privacy.
Where can I find the terms of use of your dating service?
Both pages Your Privacy and Terms of use can be found at the bottom menu from any page of our website.
My Account
I forgot my password
Please use form "Lost Password" to set your password again.
I registered my account, but my profile does not come up in the search, why is that?
To make your profile visible to the other members besides initial registration, please fill in more details to your profile - like essays, photos, videos etc. This way we make sure that intentions of our members are serious.
Why would I want to add ladies to my friends?
When you add ladies to your "Friends" folder you could see right away when they are online, you can get notifications on their birthdays.
In the "settings" section you can also set so that only your friends could see your profile, so that other members would not bother you when you correspond with somebody exclusively.
How can I delete my account?
To delete your account open your profile, then settings and use the form to delete your account at the very bottom of the page.
Can restore my profile after it has been deleted?
Yes, we can restore the data for you. Just contact our customer support and inform your user name or e-mail address you used to register the account.
Correspondence
Do you offer a free trial?
We encourage our members to browse as many profiles as possible to find compatible matches prior to correspondence. After that take your time to send interest messages - they are free. The ladies will get notifications that you are interested in them. If they are interested in you too, they would send you an interest or a message. You receive ladies' messages free always.
This way you can test waters before investing any money into your search.
This is not a limited time offer. This approach works and you can use it at any time.
How many interests can I send per day?
You can send as many interests as you want, they all are free.
How many messages can I send per day?
To protect privacy of our members and fight spammers we allow to send up to 20 messages per day.
How do I know that I got an interest or a message?
You will receive it to your mailbox at your account, you will also receive a notification to your e-mail address. If you do not want to receive notifications to your e-mail address open your profile, then setting and uncheck the box 'I would like to receive notifications to my e-mail"
I sent a message to a lady, when can I expect to receive her reply?
We encourage the ladies to reply right away. As not all of them have free Internet access, it might take them a few days. If you do not hear from a lady for several days, she might not be interested. Move on - there are so many beautiful sincere ladies who would love to meet you.
All ladies and gentlemen are free to correspond with who they choose. For this reason, unlike other agencies we do not force our ladies to reply to every letter.
Can I send a picture with my message?
When you want your lady to see your new pictures, upload them to your profile and ask her to check your new pictures. You could set these picture as "private" and then only your friends could have access to these pictures. In the future when you use the 20 pictures limit, you could always delete old pictures and place new ones.
Can I inform my e-mail address in the messages sent to the other members?
According to Unona policy our members may not include in your correspondence with other members any URLs, email addresses or telephone numbers. If you do so, they automatically will be erased from your message or your profile.
You could ask for personal contact information during the live chat or interpreted telephone conversation.
How can I get lady's contact information?
You could ask for lady's mail address in your correspondence. If she chooses to give it to you, you get it for free. You could ask for lady's telephone number or e-mail address during the Live Chat and again you can get it for free.
Alternatively you could purchase a lady's full contact information from our service (mail address, e-mail address, telephone numbers) for $25 only on condition if a lady agrees to share her contact information. You could learn more about this service and order it here>>
When I was typing my message, the site restarted and I lost what I wrote, why is that?
To ensure the security of the information placed on the website, it restarts in several minutes when not in use. We strongly advise to use Microsoft Word program to compose and type your messages. When a message is ready you copy and paste it in the message field on the site. This way you will never lose any of your messages.
I sent a message to a lady, but she says she has not received it, is it possible?
Check your "Sent" folder to find your message and make sure that you did send it. You could also check your "Credits History" folder to check whether your account has been charged for a service. If you have any doubts whether your message has been sent, always check your "Sent" folder.
Can I save on correspondence?
Our regular clients save up to 50% on using our services when they buy gold plan ($1 per 1 credit), versus $2 per 1 credit.
Translation
I have requested a translation. When can I expect the message to be translated?
We take 1 business to translate your message. But usually you can expect it to be translated within few business hours.
Please note that when you get a note from our Translation Service that a lady wanted to send you a message and you are requested to make a payment for translation, after getting your request we have to contact the lady again, it might take more than 24 hours depending on the availability of the lady.
Can Unona guarantee privacy while translating a message?
Your privacy is very important to us and we can assure you that all the details of your correspondence are kept strictly confidential.
Can I use electronic translation?
Absolutely. You could try Google online translation tool at http://translate.google.com/translate_t It will help you to get the general idea of the message. Translate the resulting message back to your own language as a check. Note that machine translation produces very awkward sentences and often the meaning can be lost.
Request translation by hand and our English, German, Spanish and French translators will produce accurate and correct translations keeping the original meaning and feeling intact.
I received a letter translated by Unona Translation Service, how does it work?
Many of our ladies do not have computers at home or do not have regular Internet access. When you send a letter or a smile to a lady, our translators then contact the lady via cell phone or regular phone to inform her about the incoming mail. She can come to our office to check her mail and reply (for a standard fee for computer usage) or she could dictate a reply on the phone (free). Since lots of ladies work full time and commute, it is very convenient for them to dictate a letter on the phone.
Our translators process ladies' replies on the phone and send them to you with a mark "Translated". It is up to you whether to open a translated letter or not. The cost of opening a translated letter is 4 credits. Please note that our translators are busy with translations and even if your lady speaks good English, processing her reply takes the same amount of work as a regular letter translation, so we charge 4 credits for this service anyways.
We can assist you with letter processing to make your communication quick and convenient. This service is optional and available only if you wish to use it.
I do not want translation I just want my letter to be forwarded to the lady.
No problems. If you feel that you do not need translation, just send your message in your language. Some of the ladies have computers at home or at work, have Internet access and speak good English, so you would use the site to keep your correspondence organized and communicate via live chat.
But if a lady has limited Internet access and can not use the site easily, but you do want to develop your relationship quickly and effectively, you might want to use our Translation service. Our translators would contact a lady on the phone and dictate your letter to her or type her reply. In cases like this the same expenses as with the translation - cell phone/phone connection, translator's time etc are incurred. The cost for this service is the same as for the translation - 4 credits. When you want to order it click "Request Translation" and our translators will get your job.
Tips for success
Do you screen the members?
To protect your identity our website uses anonymous e-mail system and all members details remain confidential. Your personal and contact information are concealed. Please note that we do not screen our members. Reasonable care should be exercised in Internet dating.
If you are suspicious of a person or if someone asks you for money, use common sense and then report the situation to us by using the "Report Abuse" icon located on the member's profile.
What happens next after I file an Abuse Report?
After we get your report we will ask you to provide any proof of scam - receipts of money transfers, lady's letters asking for money etc. We will also talk to the lady and the manager of the office who registered her (if she registered in person and not online). Depending on the results of the investigation lady's profile will either be removed from the site permanently or we flag it and let her keep her membership till she gets another flag and has her profile removed.
Please remember that ladies can file abuse reports on gentlemen too. If a gentleman gets two flags, his membership is cancelled and no credits are refunded.
Can I send flowers or gifts to a lady I am corresponding with?
Please other Unona website www.UkraineGiftDelivery.com to order gifts and flowers to the ladies. You do not need to know lady's contact information to send a gift to her - just put her user name in all the fields
Where would it be better to meet the ladies I met at your site?
We recommend to meet at the neutral territory at the first time. This way both of you would feel safe and there would be no pressure. When you are ready to meet you have few options:
1. meet in Ukraine: that would be the easiest way to go. You could to Kiev or Odessa and if a lady lives in the other city, you could invite her to visit you. You would have great time experiencing new things together. Get more travel to Ukraine tips. If things do not work out as expected, you have a safe net of meeting other ladies, while you are still in Ukraine.
2. meet in the third country: that would be the most romantic way to go. You could meet in any European country, in Turkey, Egypt etc. The meeting would be exciting, choose this case if you both are very committed to this relationship or if this is not your first meeting.
3. meet in your country: depending on which country you live in visa issues, travel issues etc. will arise for the lady. We recommend this way for the couples who have already met.
I would like to come to Ukraine, can you help with arranging my trip?
Absolutely. We have been ranging tours for our clients since 2001 and we usually have few gentlemen visiting on a personal tour at the same time. You will have lots of questions on arranging your tour - visa, transportation, accommodation, translation etc. Contact our customer support and we will be glad to help you plan and arrange your tour to make it effective and pleasant.
I have visa questions.
Please read more information on our other web site http://www.translation-partner.com/visa.php Have more questions? Contact our customer support.
Guarantees
Low price
We keep healthy balance between our business expenses and our costs to deliver the best value for our clients. Please take your time to compare our services and prices to the ones offered by the other websites:
· we do not charge for viewing of the members photos galleries - up to 20 photos
· we do not charge for each viewing of lady's video. Once paid, you can view it as many times as you want for 24 hours.
· we do not charge you per minutes of the live chat. Once paid you have 24 hours connection and can talk as long as you want.
· hand made translation costs at their lowest are $0.02 per word. You can save few times on our translation service.
Privacy policy
We guarantee that your contact information will remain private at all times. We do not share your private information with any third parties. We do not keep your credit card information on the website. PayPal, our credit card processor deals with all the payments. For more information please refer to Your Privacy
Additional support
How do I contact you?
If you have more questions, we will be very glad to answer them. You can contact us via:
· live chat support
· telephone
· e-mail
· visiting our offices in Ukraine in person
Get our full contact information now.